Travel with Complete Confidence

1. Service Agreement

By using Resilient Vacay services, you agree to these terms and conditions. Our travel planning and support services are designed to enhance your vacation experience through professional guidance and emergency assistance.

2. Service Scope

Resilient Vacay provides travel planning consultation, emergency support coordination, and travel insurance guidance. We are not a licensed insurance provider but work with certified partners to ensure comprehensive coverage options.

3. Client Responsibilities

Clients are responsible for providing accurate information, following travel advisories, maintaining valid travel documents, and adhering to destination-specific requirements and regulations.

4. Emergency Support

Our 24/7 emergency support service provides assistance coordination and guidance. Response times may vary based on location and circumstances. Emergency services are supplementary to local emergency services.

5. Limitation of Liability

Resilient Vacay provides consultation and coordination services. We are not liable for acts of nature, political events, transportation delays, or other circumstances beyond our reasonable control.

6. Privacy and Data

We protect your personal information in accordance with our Privacy Policy. Travel information may be shared with service providers as necessary to deliver our services.

7. Modifications

These terms may be updated periodically. Continued use of our services constitutes acceptance of any modifications.

Information We Collect

We collect information you provide directly, such as contact details, travel preferences, and emergency contact information. We also collect usage data to improve our services.

How We Use Your Information

Your information is used to provide travel planning services, emergency support, communicate important updates, and improve our service quality. We do not sell personal information to third parties.

Information Sharing

We may share information with trusted service providers (hotels, airlines, insurance partners) as necessary to deliver our services. All partners are bound by confidentiality agreements.

Data Security

We implement industry-standard security measures to protect your personal information. This includes encryption, secure servers, and regular security audits.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt-out of non-essential communications at any time.

International Transfers

Your information may be processed in countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

Contact Us

For privacy-related questions or requests, please contact our privacy team through our main contact form or customer service line.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our site is used.

Types of Cookies We Use

Essential Cookies: Necessary for basic website functionality, including security and accessibility features.

Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics.

Functional Cookies: Remember your preferences and settings to provide a personalized experience.

Third-Party Cookies

We may use third-party services for analytics and customer support. These services may place their own cookies on your device, subject to their respective privacy policies.

Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality and your user experience.

Cookie Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw consent at any time through your browser settings.

Updates to This Policy

We may update this cookie policy periodically. Any changes will be posted on this page with an updated revision date.